Shelley Labrecque
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Activity overview
Latest activity by Shelley Labrecque-
Shelley Labrecque created an article,
How to Set Up Auto Draft Payments
Use this step-through guide for instructions about how to set up auto draft payments. For more information, see the "How do I set up recurring credit card, bank account, or auto draft payments?" ar...
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Shelley Labrecque created an article,
How do I use Express Pay?
This article outlines how to use Vantaca Pay's Express Pay feature after you receive a payment text reminder. Express Pay is currently only available through text to homeowners that receive text me...
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Shelley Labrecque created an article,
How do I pay my full balance?
Homeowners with recurring card and bank payment schedules can pay their full balance (no matter what it is) so they don't have to worry about changed budgets/assessments and if their recurring paym...
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Shelley Labrecque created an article,
How do I correct a duplicate payment?
Use this article to correct a duplicate payment and to review ways to prevent a duplicate payment in the future. A duplicate payment could be the result of multiple payment requests within a short ...
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Shelley Labrecque created an article,
Can I choose what fees/charges I would like to pay?
When you make a payment, the amount is applied to the fees that your management company set up. This may be different for each association, so we recommend speaking directly with your management co...
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Shelley Labrecque created an article,
How to Contact Vantaca Pay Support
Hours: Monday - Friday 8 am-5 pm EST Email: payment-support@vantaca.com Phone: (855) 266-1655
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Shelley Labrecque created an article,
How can I pay with my bank account?
This article outlines how to make a payment using your bank account To pay with your bank account: Navigate to your home portal > Payments. Click Vantaca PayNote: Your association may have renamed...
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Shelley Labrecque created an article,
What happens to my auto/recurring payment when I move?
If you have recurring or future one-time payments configured when moving, those payments are cancelled as well as any additional future payments.
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Shelley Labrecque created an article,
Will I receive a confirmation number or email?
Thie confirmation of a successful payment is communicated in the following ways: After a payment is successfully made, you'll receive an on-screen confirmation in the bottom right corner of the sc...
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Shelley Labrecque created an article,
How can I opt in to receive payment confirmation emails?
This article explains how you can receive payment confirmation emails. To opt-in to payment confirmation emails: Navigate to the portal > My Profile > Profile Settings. Select Yes under Send Pay...