How do I use Express Pay?

This article outlines how to use Vantaca Pay's Express Pay feature after you receive a payment text reminder. Express Pay is currently only available through text to homeowners that receive text message payment reminders and is rolling out on an ongoing basis. 

Express Pay is Vantaca Pay's streamlined payment solution that delivers a quick and convenient way for homeowners to make payments. It follows strict security protocols to ensure all payments are processed safely and securely.

Contents

• Express Pay by Text
• Opt-in to Payment Text Reminders
• Add Email Confirmation
• Use Express Pay by Text
• No Multiple Payments

Express Pay by Text

Use Express Pay by text to easily and securely make payments directly from your payment reminder text message. Your management company must enable Express Pay for this option to be available for you.

You must also opt-in to Express Pay by text by enabling payment text reminders (see the following instructions).

The payment text reminders for Express Pay include upcoming payment reminder language as well as a one-time link to pay the upcoming payment. Vantaca sends this payment reminder on the day a payment is due as long as there is a balance due and you do not have recurring or auto-draft payments set up. The link expires after use and, if clicked again, displays the Vantaca Home login screen.

Notes:

• If there is one owner with multiple accounts, Vantaca sends one payment reminder text per subledger.
• No texts are sent to owners with blocked ledgers.

Opt-in to Payment Text Reminders

Homeowners must enable payment text reminders and provide their phone number through their Vantaca Home portal.

To opt-in to payment text reminders:

1. Navigate to your portal > My Profile > Profile Settings.
2. Select Yes under Receive Payment Reminders Via Text.
   
   
   
3. Enter the phone number at which you want to receive the payment reminder texts.
4. Click Update.

Add Email Confirmation

After you pay by text, you receive a payment confirmation text which you can screenshot to keep for your records. You can also opt-in for email payment confirmation - make sure to do this before you use the text to pay your fees.

To receive an email confirmation after you pay by text:

1. Navigate to your portal > My Profile > Profile Settings.
2. Select Yes under Send Payment Confirmation Emails.
3. Click Update.

Use Express Pay by Text

After Express Pay by text is turned on for your management company and you enroll in Payment Text Reminders, Vantaca sends a payment reminder text on the day the payment is due that contains a one-time payment link.

Example text message:

To make a payment using Express Pay by text:

1. When you receive the payment reminder text, tap the link.
   The payment page opens with the full balance due selected as default.
   
   
   
   
2. Ensure that the balance is correct and that you want to pay this entire balance.
   OR
   If you wish to pay another amount tap Other Amount, enter the amount you wish to pay, and click Next.
   Note: If you have a balance on your account, Express Pay will use that first and only charge the remaining amount to pay the balance.
   
   
   
   
3. Tap your desired payment method.
4. If you select Credit Card or Wallet, you can then select a saved credit card or pay with a new card.
   Note: If you have set up Apple Pay or Google Pay, these options also display and you can click them to proceed through the Apple Pay or Google Pay payment process.
   OR
   If you select Bank Account you can select from a saved bank account or pay with a new account.
5. If you selected to pay with a saved card or bank account, tap to select the desired saved payment method. The following images show a selected MasterCard and a selected bank account:
   Note: The processing fee is dynamic and adjusts according to your selected payment method.
   
    
   
   
6. If you selected to pay with a new card or bank account, the appropriate area opens where you can provide the new information on the screen:
   • Credit Card: Enter the new credit card information in the appropriate fields.
   • Bank Account: Enter your information on the screen and search for or select the bank from which you want to add an account. Follow the instructions on the screens to add the account.
     
     Note: You can enable Save payment method for future use to add this payment method to your saved methods.
     
          
     
     
7. Tap Confirm & Pay.
   A New Payment confirmation text displays. Take note of the Payment Amount and Processing Fee.
   
   
   
   
8. Tap Confirm & Pay.
   A Payment Complete notification text displays. Vantaca recommends that you take a screenshot of this page for your records.
    
   
    
9. (Optional) Tap Log In to Vantaca Home to open the Vantaca Home Login screen.

 

No Multiple Payments

Vantaca has put into place a safeguard so multiple payments cannot occur.

For example, if you receive the payment reminder text, but do not click it right away, and in the meantime, someone else on the account makes the payment. In this case, when you click the link it no longer allows for a payment but displays your account information so you can see:

• Your Account Balance.
• The Payment Status that shows if a payment is needed and when the last payment occurred.
• A Recent Activity section that shows the last three payments on the account.