How do I pay my full balance?

Homeowners with recurring card and bank payment schedules can pay their full balance (no matter what it is) so they don't have to worry about changed budgets/assessments and if their recurring payments cover the costs owed to their association. Using the Pay Full Balance functionality can remove the risk of late fees and collections for homeowners while also helping associations with continued cash flow.

You can use Pay Full Balance in conjunction with your current recurring credit card and bank account ACH schedules.

Contents

• Set Up Pay Full Balance
• Frequently Asked Questions

Set Up Pay Full Balance

To set up Pay Full Balance:

1. Click Make a Payment.
   The Make A Payment screen opens.
   
   
   
   
2. Ensure that the correct account is selected.
3. In the Select a payment method section, click Recurring Payment.
4. Click Credit Card or Bank Account, and then provide the following information:
   • Pay full balance: Select this option (default).
   • Maximum amount (optional): Enter a maximum upper limit for your payments. You will only be charged this amount, not including Vantaca Pay fees, if your balance is more than this upper limit. This option safeguards against unforeseen extra charges that you may not be willing to pay without further examination.
   • Payment Frequency: Select the option (Monthly, Quarterly, Yearly) for how often you want to pay your full balance.
   • Saved Payment Methods: This section displays your saved credit cards or bank accounts. You can select a different option or add more if needed.
   • Payment Date: Click the Calendar icon to select the date that your payment will process.
     Note: In the calendar view, the upcoming due date for your payment is shown in bold.
5. Click Continue.
   The Review Recurring Payment screen displays which may look different depending on your chosen elements. It shows the following:
   • Saved payment method selected or, if you did not select one, allows you to enter one.
   • Frequency of the payment and the start date.
   • Payment Amount that shows Full Balance if that was your selection and the maximum amount (if entered).
   • Processing Fee percentage.
   • Total shows as "Amount Varies" because each recurring payment is determined by the balance due at the time of the payment plus applicable payment fees. The total could be different for each payment period.
     
     The following examples show different elements that may show on the Review Recurring Payment screens.
     
     
     
     
     
     
6. Review the screen to ensure that the information is correct, and then click Schedule Payments.
7. To view the recurring payments that you have set up, navigate to the Manage Account page, which shows your different recurring payments and the options selected.
   
   In the following example, the homeowner has selected to pay the full balance using a credit card with payments starting October 11th, 2024, and recurring monthly.
   Note: You can use more than one type of recurring payment, for example, you may want to pay your recurring dues with an ACH bank payment and then any remaining balance with a credit card.
   
   
   
    

Frequently Asked Questions

Q: If this feature is selected and a homeowner has a credit on their account, will it process for the amount needed to make the account balance $0, or will it ignore the credit and process for a full payment?

A: The Pay Full Balance feature takes credits into account and charges the difference to get the account balance to $0.