How do I correct a duplicate payment?

Use this article to correct a duplicate payment and to review ways to prevent a duplicate payment in the future. A duplicate payment could be the result of multiple payment requests within a short period of time or multiple recurring payments that were configured.

You can dispute a duplicate payment with your bank, however, this will not prevent the payment method from being used with Vantaca Pay until you delete and re-enter your information. There may also be a fee associated with the bank dispute.

Correct a Duplicate Payment

You can request a refund by:

• Contacting your management company and speaking to a representative. A duplicate payment can be refunded by your management company, so that future payments and methods are not impacted.
• Send a General Request. 

Send a General Request

To send a general request about duplicate payments:

1. In the Homeowner Portal, click Requests on the side menu.
2. In the Submit a Request section, select General Request and provide the following information:
   
   
   
   
   • Property: Ensure that the property address is correct.
   • Choose a Type of Request: Select the appropriate type of request.
   • Subject: Enter a subject that briefly identifies the request.
   • Description: Enter a detailed description of the request.
   • Attachments: Provide any attachments (receipts, screenshots, etc.) as needed.
3. Click Submit Form.

Prevent Future Duplicate Payments

• Refresh the payments page upon payment submission to ensure that the initial payment request was received before making any subsequent payments.
• Ensure there are not multiple recurring payments configured for the same day and time on the Manage Account page.